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Run a full system scan and follow recommendations to neutralize the detected threats.
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site. Or read our to learn how to use this site. Hello clyderr and Welcome to the BleepingComputer.
My name is Yılmaz and I'll help you with the cleanup of malware from your computer. Before we move on, please read the following points carefully. Please complete all steps in the specified order. Even if tools don't find malware, I want you to post the logfiles anyway. Please copy and paste the logfiles directly into your posts.
Please do not attach them unless you are instructed to do so. Read the instructions carefully.
If you have problems, stop what you were doing and describe the problems you encountered as precisely as you can. Don't install or uninstall software during the cleanup unless you are told to do so. Ensure your external and/or USB drives are inserted during always the scan.
If you can't answer for the next few days, please let me know. If you haven't answered within 5 days, I am assuming that you don't need help anymore and your topic will be closed. If you have illegal/cracked software, cracks, keygens, etc. On the system, please remove or uninstall them now!.
I can not guarantee that we will find and be able to remove all malware. The cleaning process is not instant. Please continue to review my answers until I tell you that your computer is clean. Please reply to this thread.
Do not start a new topic. As my first language is not English, please do not use slang or idioms. It could be hard for me to understand. Please open as administrator the computer.
How is open as the computer?. Disable your AntiVirus and AntiSpyware applications, as they will interfere with our tools and the removal. If you are unsure how to do this, please refer to get help Thanks Which do you use antivirus software?
Addition.txt is created by default from the first run of FRST, can you check inside this folder: C: FRST Logs I need to see that log before we progress. If no Addition log inside the Logs folder run FRST scan one more time, ensure 'Addition' is checked in the optional scan box. Attached Images Edited by olgun52, 10 April 2016 - 05:28 PM. Hi clyderr, 1-Panda Security 2-Panda Free Antivirus 3-Avira Antivirus 4-Norton Internet Security 5-Avast Free Antivirus Multiple Antivirus Programs installed! I do not recommend that you have more than one anti-virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti-virus products to cause ' false alarms'. It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection.
In general terms, the two programs may conflict and cause: 1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't. 2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time. Please remove all 1-Panda Security 2-Panda Free Antivirus 3-Avira Antivirus 4-Norton Internet Security 5-Avastclear PC restart now. Scan with Zemana AntiMalware Free:.
Turn off the real time scanner of any existing antivirus and firewall programs while performing scan. Please and install. Double-click software shortcut on the desktop and follow the prompts to install the program. If an update is available, click the Update now button. At the end Click Settings Advanced ' I have read the warning an wish to proceed anyway' Click. Auto Launch Untick the box next. Scan type Smart scan (Default).
Close all open files, folders and browsers. Click scan now ' Run as Administrator' and a threat Scan will begin. When the scan is complete, Press report and send me report. Please PC restart now. Hi again, Step1: Scan with Malwarebytes Antimalware: Please download to your desktop. Double-click the downloaded setup file and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to the following:. Launch Malwarebytes Anti-Malware. A 14 day trial of the Premium features is pre-selected.
You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program. Click Finish. If the program is already installed:. Run Malwarebytes Antimalware. On the Dashboard, click the ' Update Now ' link.
After the update completes, click the ' Scan Now ' button. Or, on the Dashboard, click the Scan Now button. If an update is available, click the Update Now button. A Threat Scan will begin. When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. In most cases, a restart will be required. Wait for the prompt to restart the computer to appear, then click on Yes.
After the restart once you are back at your desktop, open MBAM once more. Click on the History tab Application Logs. Double click on the scan log which shows the Date and time of the scan just performed. Click ' Copy to Clipboard'. Paste the contents of the clipboard into your reply Step2: Please download, save it to your desktop and run it. Checkmark the following checkboxes:. Flush DNS.
Report IE Proxy Settings. Reset IE Proxy Settings. Report FF Proxy Settings. Reset FF Proxy Settings. List content of Hosts. List IP configuration. List Winsock Entries.
List last 10 Event Viewer log. List Installed Programs. List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using 'Reset FF Proxy Settings' option Firefox should be closed. Step3: Please run. Make sure the following options are checked:. Internet Services.
Windows Firewall. System Restore. Security Center.
Windows Update. Windows Defender. Other Services. Press ' Scan'. It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply. Please run again as administrator. 4-Norton Internet Security 5-Avastclear PC restart now. Step 1: Please download by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool. Click on Delete or Clean. A logfile will automatically open after the scan has finished. Please post the contents of that logfile with your next reply.
You can find the logfile at C: AdwCleanerS1.txt as well. Step 2: Please download to your desktop. Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista / 7 / 8; instead of double-clicking, right-mouse click JRT.exe and select 'Run as Administrator'. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next message. Step 3: Please download and run 32/64 bit to your desktop Quit all running programs. For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run. Click Scan to scan the system. When the scan completes Close out the program Don't Fix anything! Don't run any other options, they're not all bad! Post back the report which should be located on your desktop.
(please don't put logs in code or quotes). Your report is clean.
Run Eset Online Scan Please run this online scan to help look for remnants. Ensure your external and/or USB drives are inserted during the scan. In Microsoft Windows Vista/Win7, you must open the Web browser via a right-click using the Run as Administrator command. Please go to to run the online scannner from ESET. Turn off the real time scanner of any existing antivirus program while performing the online scan. Tick the box next to YES, I accept the Terms of Use. Click Start.
When asked, allow the activex control to install. Click Start. Make sure that the option 'Scan Archives' and Remove found threats is ticked.
Click on Advanced Settings and ensure these options are ticked:. Scan for potentially unwanted applications. Scan for potentially unsafe applications.
Enable Anti-Stealth Technology. Click Scan. Wait for the scan to finish. If any threats were found, click the 'List of found threats', then click Export to text file.
Save it to your desktop, then please copy and paste that log as a reply to this topic. How is your system responding now, any issues or concerns?